Inspire 3 possibly broken?

[clareamid]

a friend of mine recently asked me if i could fix the inspire 3 they had recently bought, saying that it wouldnt turn on. i have tried charging it overnight, restarting it, and tried connecting it to my phone to see if the clock face was not bright enough. when i plug it in or try to restart it, the blue fitbit logo appears for about a second then disappears. the side buttons only vibrate when the device is plugged in. i believe this may be a hardware issue, but i was wondering if anyone had any ideas of what to do?

[Odyssey13]

Hi @clareamid  if they bought it from Fitbit directly, they can return it within 45 days for a refund. If bought at another retailer, they all have different return windows. I have the Inspire 3 and there are no side buttons. It shouldn't be charged overnight, as the battery can be fully charged in two hours. The Fitbit logo is supposed to pop up when you restart the device. It seems you've done what you could to help your friend. You can try getting with customer support to see what else they can determine.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options