Inspire 3 replacement won't pair

[santaua]

Hi all — my previous Fitbit Inspire 3 was stolen, so I bought a new one and I’m trying to set it up on my iPhone.

I've tried

• Removed the old Inspire 3 from the iPhone’s Bluetooth devices

• Deleted and reinstalled the Fitbit app

• Restarted the iPhone

• Hard-reset the new Inspire 3

I still get error (see screenshot)

Device/app details: iPhone model: iPhone 13 pro max, iOS version: 18.6.; Fitbit app version: 4.5

Any solution? 

Inspire 3 version 20001.214.24

   

 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @santaua. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention, for the troubleshooting steps you've tried, and for the images attached. I'm sorry to hear that your new Inspire 3 is not pairing to your Fitbit account. I understand how annoying this can be, I will do my best to help you with this!

To better assist you, please confirm that you've tried all the steps provided in this help article without skipping a single one in the order listed Why can't I set up my Fitbit device?

According to your images, your Inspire 3 is already paired to your phone's Bluetooth. Have you tried removing your new Inspire 3 from the Bluetooth and start again? If not yet, please try the following in case the steps in the help article don't work:

• Unpair your new Inspire 3 from your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your new Inspire 3 again.
• If there is no connection, restart your Inspire 3 one more time.

[santaua]

It does not help, sorry 

[MarreFitbit]

@santaua Thanks for trying the steps I recommended. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.