Inspire 3 screen black

[Simon123456789]

Recently my screen is just black.  The Inspire is otherwise working fine, it is tracking data and providing haptic feedback when buttons are pressed or when i restart it.  So far I have tried, charging and restarting, changing watch faces and syncing, none of which work. Any help would be greatly appreciated, otherwise I think it'll have to be a warranty return. Thanks in advance!

[DavidFitbit]

Hi @Simon123456789, welcome to the Fitbit community! It's great to have you here!

Let me help you with the screen issues you've been experiencing with your Inspire 3. I appreciate all the troubleshooting you have already tried.

Restarting your device and changing the clock face are the basic troubleshooting for this kind of issues with the screen. If your device is still tracking data and syncing to your Fitbit app, my best advice is to contact our support team. They count with better resources to investigate your issue in depth. I appreciate your time in this process.

[Simon123456789]

That link isn't working, do you have another please?

[eytay]

I am having the same issues too. I tried restarting and changing the watch faces. But my screen remains black with glitch bars.

i can see from the app that it is recommended to reconnect with Bluetooth. However I run the risk of not being able to pair my device back to my app since I cannot read anything on the screen. Surely there must be a way to fix this issue. 

please help.

[Simon123456789]

I'll be pursuing a warranty return, looks like it's just broken. Unfortunately this forum has been of no use in helping me solve the issue.

[MarioSFitbit]

Hi @Simon123456789 and welcome back to the forums. 

Thank you for your message. I'm sorry to hear that the screen of your Inspire 3 is black, and it looks like it's broken. 

Your feedback is always appreciated in order to improve our services. 

This is definitely not the experience we want for our customers, and I understand your feelings about this situation. 

I was able to confirm that you already contacted support. I suggest you to continue with them, since they have more tools in order to find your options.