Inspire 3 screen freeze - dot appears between the hour time

[MartyFit]

Hello. My wife and I both have the inspire 3 device though hers is a few months older. Over the past couple of weeks hers keeps freezing with the screen staying on. It still syncs and tracks steps etc., even the time continues. It’s just you cannot do anything on the device like start an exercise, try relax or turn dnd on etc.. only way to clear is to plug in and reset by holding for 10 seconds. 

What we’ve noticed though is when it locks a dot appears between the hour time on the display. See below. This clears after it has reset. 

I’ve checked for firmware updates but nothing available. She uses with an android device and me an apple though don’t think this would make a difference. 

any suggestions would be appreciated. 

thanks

 

[debneedshelp]

Mine is doing the same thing! Have you found a way to fix it??

[MartyFit]

Evening, unfortunately not. 
hopefully someone may know that’ll respond. 

[debneedshelp · Accepted solution]

I changed the click face to a different one and that fixed the problem.
Then I changed back to the face I originally had and it's working fine.
Give that a try

[MartyFit]

Great thanks. Will give it a go 👍

[alsoneedshelp]

How did you change the click face?  It won't let me do anything.

[debneedshelp]

You change it using the fitbit app.
Tap on upper left icon, then inspire 3, then gallery

[alsoneedshelp]

never mind.  i was able to restart the device and that fixed it.

[MarioSFitbit]

Hi everyone ! It's great to see that you've visited the Fitbit Community! 

I appreciate your messages and confirmations. For those who may need it, you can change your clock face following the steps shown here : How do I change the clock face on my Fitbit device?

The Inspire 3 restart is detailed in the following article, How do I restart my Fitbit device?

[BABradley]

I cannot even change the clock face!!! Wasted evening trying to fix the no scrolling issue.

[MarioSFitbit]

Hi @BABradley ! Thank you for your message.
I'm sorry to hear that you couldn't change the clock face.
Could you please confirm that you tried from the Fitbit App?
Could you please confirm that you restarted your device as well? 
If the issue still persists, please fill out the information required in the following link, in order to contact support Contact Us

[ntsosmple]

My screen freezes also. Unable to do anything with it. Lasts for a few minutes.  Started with the last update. Also the guided breathing circle in mindful tile has disappeared.