Inspire 3 screen is showing faint lines while charging

[dcleg59]

My Inspire 3 is just displaying faint lines.. Happened while it was charging.


Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @dcleg59 welcome to the community, allowing your Inspire 3 is charged, try restarting it as described here How do I restart my Fitbit device? - Fitbit Help Center. If you're still stuck, try changing the clock screen in the Fitbit app on your phone. If you have not been able to make any progress you should contact Customer Support online or via the help link on the Fitbit app. You do not mention how long you've had your Inspire 3, you may still have the benefit of Fitbit's return and warranty policy depending on where you are, who you bought it from & when.

I hope this helps.

Cheers

[MarreFitbit · Accepted solution]

Hi there, @dcleg59. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I understand your concern, we're here to help you! 

In addition to the great tips recommended by @Gr4ndp4, since this is happening when charging your Inspire 3, please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature
  
  

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)