Inspire 3 screen issues

[MissAndie]

My Fitbit is brand new (started using it a month ago exactly). It was working perfectly fine. Never worn anywhere close to water, not dropped, nothing. The screen randomly started being all weird (see pictures below). I don’t know if it’s fixable? ☹️ I’m pretty annoyed…

 

 

[Gr4ndp4]

Hi, @MissAndie, welcome to the community, this looks like a faulty device (unless it's been somehow damaged) you should contact "Customer Support" using the chat facility or phone for prompt response with a view to getting a replacement. If you did not buy it from Fitbit direct you may find it simpler to return it to your retailer.

Good Luck.

Cheers

[Rufus011]

My fitbit did not work at all after I charged it, sent it back and they sent me another, guess what? It doesn't work either, reverted back to my old one, deleted app and am  tired  of messing with them for hours

Ruth F

[Gr4ndp4]

Hi, @Rufus011, welcome to the community. If we are going to help you we will need much more information. What is the make & model of your mobile phone? Are you talking about an Inspire 3? Have you paired your Inspire 3 with the Fitbit app on your phone? Have you been able to sync your Inspire 3 with the Fitbit app on your phone? Is your Inspire 3 charged? Can you see anything on the Inspire 3 screen or is it completely dark?

Absent more information you may find this video demonstrates the set-up process as a good starting place. You may also be interested in these articles How do Fitbit devices sync their data? and Why won't my Fitbit device sync? I apologise if you have already seen them.

Please post here again.

Cheers

[Rufus011]

I did everything above and over and over and over again
I have had my old inspire 2 for over 2 years and it still works fine,
staying with it. New ones are junk! No offense but really have better
things to do with my time than mess with a fitbit

[SunsetRunner]

So did mine today somehow it was a little brighter than usual before it was crazy lines..