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Inspire 3 screen not working

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Suddenly, the clock has stopped showing. Therefore cannot do anything.will not swipe left or right, up nor down.

it is fully charged

Moderator Edit: Clarified subject

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Hi there, @Margthom. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the screen of your Inspire 3 is not working properly. I will do my best to help you with this! 

If you haven't done so yet, please try the steps below:

  1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
  2. Tap your Fitbit device image. 
  3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


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I am having the same problem. It started last week, and the screen went completely blank. I was able to read in the forums about restarting my device, and that did not work. After a day or two, the device reset, but now it is draining my battery at record pace. The screen won’t turn off. I’ve tried changing my clock face and resetting the device multiple times. Nothing works. Help please 

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Thank you…I had tried all of those and it would not restart. However I left it overnight and tried again. It started..I must not have been holding the sides long enough.

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