Inspire 3 screen stuck on time

[OTM2023]

Hello all, I just received inspire 3 as a Christmas present (updating my charge 4) 
There are couple of things not working and I’m really puzzled:

1) I update the tracker as instructed on the app. The tracker says update complete but then the app keeps asking me to update the tracker. I don’t know how many times I did the update it still does the same.

2) The screen is stuck on the clock. I can’t swipe down/up and/or right. I restarted the fitbit and my iPhone multiple times. I also changed the clock face, it still doesn’t work (in the meantime it keeps my steps and reminds me to move but I can’t swipe the screen)

3) I charged it fully and in less than 12 hours the battery went from 98% to 34% - given that it was supposed to last even longer than charge 4 there is something wrong.

This is my third fitbit and i never had issues like this, so I’m really surprised and thinking of returning this device if I can’t resolve these. 
thanks for your help and happy new year! 

[AngusBeef]

Sounds like it's defective, exchange it. It shouldn't burn battery like that

[Gr4ndp4 · Accepted solution]

Hi, @OTM2023 welcome to the community, I think your best way forward is to talk to "Customer Support" using the chat facility or phone for a prompt response. Before you start what may be a long call make a note of the steps you have taken and the results so you can place the support agent in the best position to advise you.

Cheers

[OTM2023]

Hello community - thanks for your help. I wanted to give you an update - I returned it to the store with the description of the problems and they gave me a new one - which works perfectly. 🙌

[YojanaFitbit]

Hi there, @OTM2023. Welcome to the Community Forums. Thanks for the details provided in your posts about what happened with your Inspire 3. You did a great job troubleshooting your gift. I'm glad to hear that you're back on track now.

@Gr4ndp4 Awesome help, thanks. @AngusBeef Thanks for adding your comment, it's always nice to see you're willing to help others.