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Inspire 3 screen totally black

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‎07-21-2023 02:17 - last edited on ‎07-22-2023 07:34 by Fitbit Moderator

‎07-21-2023 02:17 - last edited on ‎07-22-2023 07:34 by Fitbit Moderator

I have a fitbit inspire 3 screen went totally black the sides vibrate nut I get nothing else . I wanted to put another face on the watch and it went totally black nothing there . There is no setting I reboot or factory reset nothing . I don't think it's charging I am totally lost. 

 

Can anyone help me with this problem 

 

Moderator edit: clarified subject.

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1 REPLY 1

‎07-21-2023 03:26

‎07-21-2023 03:26

Hi, @Melly9812 , don’t worry!  This problem can often be fixed.  First I would give your Inspire 3 a restart:  plug the Fitbit in to charge (even if it doesn’t seem to be charging) using the supplied cable and a plug known to be working.  Then while it is still plugged in and charging hold the sides of the Inspire 3 for about 10 seconds (possibly longer if it is not responding).  After about 10 seconds you should see the Fitbit logo.  A restart is usually the first troubleshooting step and can fix many issues - you will not lose any data by restarting.  Sometimes you need to repeat the restart procedure a couple of times as a single restart does not always work.

If the screen continues to be black or glitchy, then you should also try changing the clock face - you do this in the app and the instructions are here .

Good luck, and let us know how it goes.  Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer