Inspire 3 screen wake feature isn't working

[Annie424]

Hello, and thank you in advance for all responses.

I just purchased a new Inspire 3.  I've had a few versions of the Charge before so am familiar with how the Fitbit is supposed to work.  I have paired it to my app and charge it fully.  But when I tap the screen nothing happens. Moving my wrist does not do anything to get a live screen.  I have to click the side buttons once or twice together to get the clock face to show.  When I do get it, as soon as I touch the screen to swipe up or down to see the menus it goes to black and I cannot access anything.  Appreciate all troubleshooting advice, many thanks.

Moderator Edit: Clarified subject

[JohnnyRow]

[Annie424]

Hello JohnnyRow, thank you for your response.  The issue is that tapping the screen to 'wake up' does not always work and turning my wrist never works.  I can hit the buttons to get the clock face.  But as soon as I touch the screen to swipe it goes dark and I cannot access anything...  

[JohnnyRow]

I wasn't attempting to address your whole issue. But you mentioned 'when you tap the screen nothing happens'.  I was pointing out that you have to tap the screen twice (and firmly), not sure if the Charge models you had might have just required a single tap.