Inspire 3 screen won't scroll

[Rykn]

The face lights up when activated. Then I am unable to move it any direction like go through the settings.  I am completely dumb founded with these fit bits and this one will probably be my last unless fit but rights this wrong. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Rykn. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the screen of your Inspire 3 is not scrolling. I will do my best to help you with this! 

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Rykn]

This did not fix my issue