Inspire 3 showing Fitbit logo and "Download the Fitbit app'

[grangemuir]

I have a new Fitbit Inspire 3 

I deleted my old app and re loaded it into my phone . The Fitbit doesn’t recognise I’ve loaded the app and all that it shows on the screen of the device is “ download the Fitbit app” and shows a picture of the Fitbit logo on the screen .. it doesn’t swipe up or down and nothing is working .. 

Ive had 2 other Fitbit’s and never had a problem like this .. both stopped charging after about a year and this is the reason I bought a new one .. 

Ive tried deleting the app and reloading it and still nothing works 

help please 🙏 

Moderator Edit: Clarified subject

[FatimaFitbit]

Hi there @grangemuir! A warm welcome to the Fitbit Community! It's great to see you here!

Thank you for letting us know about this situation and for all your efforts.

Have you already checked if you can update the Fitbit app?

I suggest you try to do the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Restart your Inspire 3. See How do I restart my Fitbit device?
3. Turn your phone off and back on.
4. Remove your Fitbit device from the list of connected Bluetooth devices on your phone or tablet:
1. On your phone, tap Settings > Bluetooth.
2. Tap the information icon or gear icon next to the name of your Fitbit device.
3. Find the option to forget the device.
5. Try setting up your device again. How do I set up my Fitbit device?
6. For OS requirements, see Fitbit-compatible devices.