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Inspire 3 steps don't match with the Fitbit app

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‎06-19-2024 21:19 - last edited on ‎06-21-2024 08:29 by Fitbit Moderator

‎06-19-2024 21:19 - last edited on ‎06-21-2024 08:29 by Fitbit Moderator

Just bought an Inspire 3.  The steps on my Fitbit do not match what I find on my Fitbit account online.  My Fitbit buzzed tonight to tell me I reached 10,000 steps, but online it says I only have over 7000 steps today.  Anyone know why? 


Moderator Edit: Clarified subject

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1 REPLY 1

‎06-21-2024 08:33

‎06-21-2024 08:33

Hi there, @Jacket75. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Inspire 3. I understand your concern, I will do my best to help you with this! 

It sounds like your Inspire 3 is not syncing, that would explain why the step count is not updating. To make sure your Fitbit device has recently synced, go to your Fitbit app and tap the Today tab, and then tap Devices. 

If by any chance you run into syncing issues, please see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


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