Inspire 3 stopped recording my data

[KJeff]

Hello Everyone,

I've had my Fitbit for about 8 weeks. Recording data has been good until yesterday. No data was recorded yesterday. 

Has anyone had this problem? If so, what was the fix. Is it possible that the Bluetooth feature failed and I need to pair the Fitbit to the phone again? 

Thanks for all inputs. Regards,

Kjeff

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @KJeff. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your data hasn't been recorded. I understand your concern, I will do my best to help you with this!

To better assist you, may I know if the data is missing in the Fitbit app or the Inspire 3 itself? Have you made sure that your Inspire 3 is syncing? If the data is not showing up on the Fitbit app, please see Why won't my Fitbit device sync?

If the above doesn't describe your issue and the data is indeed missing on your Inspire 3, please try restarting it by following these steps. 

[KJeff]

Thank you for your response and suggestions. Here's what shows today.

Cardio Load, No Target.

Daily readiness, No score.

No sleep data.

Health Metrics, No data,

Stress management, no score.

All of the above used to record throughout the day. This is today's data 5/14. The data for 5/13 is now recorded. Is it possible that the data is gathered at the end of a day, processed and then recorded for that day? This has never happened over the past 6 weeks.

Kjeff

[Lnwinston]

I started having the same problem yesterday.  I've used a fitbit for about 3 years.  This Inspire 3 is my 2nd watch.  

Yesterday i was able to sync but my sleep data was missing.  Today i have no data on the watch and I haven't been able to sync.  

I have restarted, reloaded and updated everything I have. Both on phone and watch.  

[KimberlyannKits]

I’m having the same issue. I’ve gone through all the steps multiple times to fix it including deleting the app and reinstalling, restarted my phone. Everything. The data isn’t on my watch and not on my phone but it recorded yesterdays with no problem 

[Sue145]

I have had a similar issue. I’ve been using Inspire 3 for years but 2 days ago it stopped recording steps & hasn't recorded any sleep date since either. 
I've tried restarting, charging device, restarting phone, powering Bluetooth on & off. 
Still no luck

Any advice before I go buy a new device 

[KJeff]

Hello,

Before investing in a new device, contact Google Fitbit and talk with tech support for resolution or proceed with instruction above from Marre Fitbit, Moderator.

Kjeff