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Inspire 3 stopped tracking my heart rate and AZM

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‎05-17-2023 20:09 - last edited on ‎05-24-2023 04:57 by Fitbit Moderator

‎05-17-2023 20:09 - last edited on ‎05-24-2023 04:57 by Fitbit Moderator

Inspire 3:  Heart rate and zone minutes no longer tracking.  Reset at least three times and tracking on wrist not clip.  Worked yesterday.  Send tracker back for refund??

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎05-18-2023 04:23

‎05-18-2023 04:23

Hello @disappointment and welcome to the Community.  Please check one other place.  Go to the Settings app on the Inspire 3 (swipe down on the screen) and make sure Heart Rate is toggled to On.  If it's off, I don't know how it could happen without your knowledge, but weird stuff happens.  If it's On and your green LEDs aren't working, please contact Support for more help.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎05-24-2023 05:28 - edited ‎05-28-2023 04:41

In response to LZeeW

‎05-24-2023 05:28 - edited ‎05-28-2023 04:41

Hi there, @disappointment. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Inspire 3. @LZeeW Thanks for your help and advice! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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