Inspire 3 stopped tracking my heart rate

[Deej71]

When I first got my Fitbit inspire 3 it tracked my heart rate, there was a system update, and it stopped recording it.  I have checked the toggle switch it is set to on.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Deej71. Welcome to the Fitbit Community Forums. It's sad to hear that your Inspire 3 has stopped tracking your heart rate after the update. I will do my best to help you to sort this out!

Even though you've mentioned that the heart rate settings on your Inspire 3 is on, please try the following steps in the order listed:

• Switch the Heart Rate settings from On to Off and manually sync your Inspire 3. To switch the heart rate settings on your Fitbit device, on your Inspire 3, open the Settings app > Heart Rate > tap to turn the setting On.
• Once it's done, manually sync your Inspire 3. From the Today tab, tap Devices > device image 
• Tap Sync Now.
• Next, switch it from Off to On and manually sync your Inspire 3 once again. 
• Once it's done, restart your Fitbit device. 
• Next, confirm that your Fitbit device is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.