help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire 3 stopped tracking my heart rate

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-24-2024 12:36 - last edited on ‎09-25-2024 05:36 by Fitbit Moderator

‎09-24-2024 12:36 - last edited on ‎09-25-2024 05:36 by Fitbit Moderator

I have suddenly stopped getting BR on my inspire 3 Fitbit. It worked for several weeks and then stopped.I have restarted it, reinstalled app and everything I know to do. Everything else works. Help, please!

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-25-2024 05:39

In response to Odyssey13

‎09-25-2024 05:39

Hi there, @Mnpenrose. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 stopped tracking your heart rate. I understand your concern, I will do my best to help you with this!

If the steps recommended by @Odyssey13 don't work, I'd suggest resetting the heart rate settings by following the steps below:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Inspire 3, from the main screen of your Fitbit device, open the Settings app > Heart Rate > tap to turn the setting OFF.
  • Once it's done, manually sync your Inspire 3. To do so, open the Fitbit app, tap on the Account icon, tap on your Fitbit device's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your Inspire 3 once again. 
  • Once it's done, restart your Inspire 3.
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible). We also recommend when you're not exercising, wear the tracker just above the wrist bone.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
3 REPLIES 3

‎09-24-2024 14:42

‎09-24-2024 14:42

Hi @Mnpenrose  you find anything useful in the help article? click to find out

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎09-25-2024 05:39

In response to Odyssey13

‎09-25-2024 05:39

Hi there, @Mnpenrose. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 stopped tracking your heart rate. I understand your concern, I will do my best to help you with this!

If the steps recommended by @Odyssey13 don't work, I'd suggest resetting the heart rate settings by following the steps below:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Inspire 3, from the main screen of your Fitbit device, open the Settings app > Heart Rate > tap to turn the setting OFF.
  • Once it's done, manually sync your Inspire 3. To do so, open the Fitbit app, tap on the Account icon, tap on your Fitbit device's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your Inspire 3 once again. 
  • Once it's done, restart your Inspire 3.
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible). We also recommend when you're not exercising, wear the tracker just above the wrist bone.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎10-11-2024 21:03

In response to MarreFitbit

‎10-11-2024 21:03

My Fitbit is doing the same thing. I had the inspire 3 and heart rate worked fine for the first 6 months then suddenly stopped working. Tried all the suggestions, spent about an hour trouble shooting on the phone with Fitbit support and even they couldn’t figure it out, so Fitbit shipped a replacement since it was still under warranty. New one arrived, and it’s going the same exact thing. No heart rate tracking. Any thoughts? Heart rate tracking and the resulting sleep tracking is the primary reason why I chose Fitbit so I’m at a loss. 

Best Answer
0 Votes