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Inspire 3 stopped tracking my heart rate

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‎01-17-2025 06:22 - last edited on ‎01-17-2025 10:55 by Fitbit Moderator

‎01-17-2025 06:22 - last edited on ‎01-17-2025 10:55 by Fitbit Moderator

I have looked on the forum and tried everything, even though it says my watch has the setting app on it, it does not.  I have only had this watch a very short time.  Worked great at first.  After update will not read my heart rate.  My husband even tried it and it would not read his either. First issue I have had ever, been using fitbit for a really long time.

Moderator Edit: Clarified subject

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‎01-17-2025 07:50 - edited ‎01-17-2025 07:50

‎01-17-2025 07:50 - edited ‎01-17-2025 07:50

This issue appears to be caused by the latest App 4.34 software update, because Inspire 3 and Charge 6 users are both reporting the issue.

One of the moderators suggested doing this to.resolve the issue and it reportedly worked.

  1. Forget your Inspire 3 from the Bluetooth settings on your phone.
  2. Force quit the Fitbit app and reboot your phone.
  3. Open the Fitbit app and tap Devices at the upper left corner.
  4. Select the option to add a new device and choose your Inspire 3.
  5. Tap Replace Device and follow the on-screen instructions.

 

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