Inspire 3 stopped working after getting wet

[BobP1946]

For the past week or so, I have lost the display on my Inspire 3.  Yes, I was on vacation and did wear it into the pool, but it was only for short periods of time.  aftyer several days I could not open the display.  I tried double tapping and pressing the side buttons to no avail.  For a few days after that I was still getting my sleep hours, and could read my steps on my phone app, but now I still get the steps, but no sleep info and when I try to forget the devise, there is no "i" on my bluetooth screen, it just says that it is connected.  I have had the Inspire 3 for about 7 or 8 months

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @BobP1946. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is unresponsive. I understand your concern, I will do my best to help you with this!

To better assist you, may I know if your Fitbit device has condensation inside the screen? If your device got wet, it’s important to take it off and dry it well before putting it back on. 

Would you mind confirming that you restarted your Inspire 3 by following these steps?

[BobP1946]

there is no condensation inside the screen.  The screen is blank, but I can get my results on the app.  In frustration, I am back to using my old Fitbit Charge 5 until this gets figured out.

[Gr4ndp4]

Hi, @BobP1946, welcome. For clarity, may I review the restarting process for the Inspire 3?

Here's a more detailed breakdown:

1. Connect to Charger: Plug your Fitbit Inspire 3 into the charging cable.* 
2. Press and Hold Buttons: While connected to the charger, press and hold both side buttons simultaneously for 10 seconds. 

• Release Buttons: After holding for 10 seconds, release the buttons. 

• Observe Restart: The device should vibrate and display the Fitbit logo, indicating it has restarted. 

• Troubleshooting: If the device is unresponsive or the screen is frozen, try repeating the restart process a couple of times. If it continues to be unresponsive, you may need to try changing the clock face through the Fitbit app and then attempting the restart again. 
• * Make sure the USB socket you are using is live.

If, after a few attempts, you are still unable to bring your device to life, you should consider your position under Fitbit's returns & warranty policy here - File a warranty claim for your Fitbit device - Fitbit Help Centre  Note - swimming with your Inspire 3 is unlikely to be a problem, I'm a daily swimmer & wear my Inspire 3 (an other devices) every time. Recovery under the claims policy excludes accidental damage and depends on where, when & from whom you bought your device.

Good luck.

Cheers