Inspire 3 stuck on Fitbit logo

[MyLightOri]

My inspire 3 randomly got stuck on the logo and won't respond to anything

Moderator Edit: Clarified subject

[Julia_G]

Hi, @MyLightOri , when this happens it sounds like the Fitbit has tried to restart but the restart is not completed.  The best solution is to force a restart which should re-set everything back to normal and your Fitbit should be operating as normal again.

The instructions for a full, manual restart for your Fitbit are here.

I hope this helps.  Welcome to the Community Forums!

[MarreFitbit]

Hi there, @MyLightOri. Welcome to the Fitbit Community Forums. It's sad to hear that your Inspire 3 got stuck at the Fitbit logo. We'll be glad to help you!

Have you tried the steps provided by @Julia_G?

If you're still having issues, please try the following steps in the order listed:

• Unpair your Inspire 3 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Inspire 3.
• If there is no connection, restart your Inspire 3.
• Once your Inspire 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Inspire 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.