Inspire 3 stuck on a red X

[Caihla]

My Fitbit will not turn on or sync to my phone. I have tried all the tips but nothing is working. The :cross_mark: is still appearing on screen. I believe it is a software issue and the watch is only 1 month old


Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Caihla, welcome to the community, have you tried restarting your Inspire 3? This article explains the process How do I restart my Fitbit device? - Fitbit Help Center If you continue to have a problem syncing review this article Why won't my Fitbit device sync? - Fitbit Help Center 

I apologise if you have already seen these articles; they offer the opportunity to review your position. Let us know how you get on by posting here again.

Cheers

[Bill_209]

@Caihla ,

At this point in time, you can try completing a Factory Reset of the device and if that doesn't recover it, then return it for a replacement under the Factory 1-year warranty.

Just sync your device to upload all the latest data first.

• Use phone settings to unpair the Inspire 3 device from the phone
• Uninstall the app
• Restart your phone
• Put the Inspire 3 device into the charging cradle, confirm that it is charged to at least 30%, and then press/hold the two side buttons for at least 10 seconds
• Confirm that the Inspire 3 is displaying a Fitbit logo and a message to download the app
• Confirm that your phone has an Inspire 3 device showing up as an available BT device for pairing
• Reinstall the app
• Complete the device setup