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Inspire 3 stuck on message "To start download the Fitbit app"

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‎07-01-2023 18:17 - last edited on ‎07-03-2023 09:32 by Fitbit Moderator

‎07-01-2023 18:17 - last edited on ‎07-03-2023 09:32 by Fitbit Moderator

My Inspire 3 won't pair with android phone. Says it requires an app but I have fitbit app installed on my phone 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-03-2023 02:41

‎07-03-2023 02:41

Hi, @Wykat11 , it sounds like you are trying to pair your Inspire 3 using the Bluetooth settings on your phone.  This won’t work!  The message you are getting is meant to let you know that you can only pair via the Fitbit app.  So please navigate away from the Bluetooth settings on your phone and go to your Fitbit app and log in if you aren’t logged in already.  You should receive a message asking you if you want to pair your Inspire 3 with your phone.  Confirm that you do and follow the on screen instructions.

I hope this helps.  Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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‎07-03-2023 04:06

‎07-03-2023 04:06

Welcome to the Fitbit community, @Wykat11!

Please make sure your phone is running Android 9 or later to meet Fitbit's current system requirements. For additional tips on solving issues with Android phones you might want to have a closer look here:

Fitbit Setup Requirements 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎07-03-2023 23:02

In response to Julia_G

‎07-03-2023 23:02

That doesn't work for me.

1. disconnected bluetooth.

2. logged in via app. fingerprint validation worked. then asked me to login using google. did that with my gmail account at a google login screen. Responded to me with "that google account already exists on this device" and then waits for me to re-attempt the login.

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