Inspire 3 stuck on message "To start download the Fitbit app"

[thesoap]

I have signed in and I haven't just bought it I have wiped the fitbits data and removed it from the Samsung tablet the app is up to date and my android version is 14.0 and it has taken me so long to try to fix it

Moderator Edit: Clarified subject

[Turkeyjo]

I have the same problem. It tells me to download the app when i already have. Where is support?

[MarreFitbit · Accepted solution]

Hi there, @thesoap @Turkeyjo. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the image attached. I'm sorry to hear that your Fitbit devices are stuck on that message. I will do my best to help you with this!

As per the message on the Fitbit device, it seems that your Fitbit device is asking to be paired. With that said, I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Fitbit device as a connected device. If so, please unpair/remove it.
• Remove the Fitbit device from your Fitbit account.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Fitbit device again.
• If there is no connection, restart your Fitbit device.

If you can't get started with your Fitbit device, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?