Inspire 3 stuck on message "To start download the Fitbit app"

[Irish6612]

My fitbit started showing the fitbit setup url agsin.  I'm on 4.29 of the app, updated 3 days ago.  What now?  Do I  need to delete everything and start again??  Again!


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Irish6612. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Inspire 3 is stuck on that message. I understand your concern, I will do my best to help you with this!

As per the message on the Fitbit device, it seems that your Fitbit device is asking to be paired. With that said, I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Fitbit device as a connected device. If so, please unpair/remove it.
• Remove the Fitbit device from your Fitbit account.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Fitbit device again.
• If there is no connection, restart your Fitbit device.

If you can't get started with your Fitbit device, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?

[Irish6612]

Thanks but it finally did pair and grt resolved. It just took many tries!

[MarreFitbit]

@Irish6612 You're very welcome! I'm glad to hear that your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!