Inspire 3 stuck on the Fitbit logo

[Shtorkman]

My fitbit is less than a year old. A few days ago started flashing startup logo and got stuck in it. I drained power and plugged it to charge, but it does the same logo flash. App doesnt see it. I tried resetting it, fitbit vibrates but nothing changes!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Shtorkman. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is still stuck on the Fitbit Logo. I understand your concern, I will do my best to help you with this!

In addition to the steps you've performed, please try the following:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Shtorkman]

I can not do anything from the app as the Fitbit Inspire 3 is no longer visible there. Trying to add a fitbit results in nothing as it cant find it. I have restarted fitbit 10 time yesterday and it does the same stuff: vibrates after 15 sec of holding and the flushes logo for untill all power is used up. It looks to me that the software is corrupt. I am hoping you can replace fitbit as its been less than a year or get it fixed. 

[MarreFitbit]

@Shtorkman Thanks for the update. Since all the steps you tried didn't work, you have a Versa and report it's not tracking your heart rate not sleep data, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[Shtorkman]

Just submitted the email, fingers crossed!