Inspire 3 suddenly drops steps

[jmcd1979]

Hi, my inspire 3 has started dropping 1000s of steps off of my total count.

[JuanFitbit]

@jmcd1979 , A warm welcome to the Community! Thank you for your message. 

How do you notice that the step count get dropped? Do you see an amount of steps on the tracker but then another amount after syncing?

Have you logged any activities manually?

Do you have any other fitness app/ step counting app running on your phone or/and attached to the Fitbit app?

 The more you can describe your situation, the better can the Community understand it and provide with some advice and/or help

[jmcd1979]

Hi Juan, I have not manually logged activites, nor do I use any other tracking app.

I saw both Inspire3 watch, and the app on my phone, record my steps over 6000, then later I synced my app, and both watch and app count dropped to 737 steps in total. And then whilst I was trying to work out what was going on, both dropped again to 668.

[JuanFitbit]

@jmcd1979 , Thank you for your reply and confirmation. 

Please restart the Inspire 3:  

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press and hold the buttons on your tracker for 10 seconds.
3. Release the buttons. When Inspire 3 vibrates and you see the Fitbit logo, the tracker restarted.
   
   Then on the phone, go to settings >Apps>Fitbit App and clear the cache. 
   Restart you phone (off /on)

Also make sure that you have the correct time zone, as the Fitbits reset themselves on midnight to start recording the steps and data for the next day