Newer device - 2 months old. Used to track steps accurately for both walking and running. Still tracks steps while walking very accurately. While running, it is off by nearly 50%. I have: tried various positions on my wrist, changed dominant and non-dominant hands as well as changed those in settings. Restarted the device multiple times. Stride length for running and walking are accurate and used to track perfectly. GPS is off as it has been since I received the device.
I see there is an upcoming update for the device, maybe this will correct it? Today I ran a full mile on the track - my average steps for a mile run just about 1,200 steps. Today that step count was 743. And it also calculated the mileage off by even more - .53 miles instead of 1 mile. Which when paired to my stride length of 58.5 it doesn’t add up to the correct number either (it should have been .69 miles)Any advice here? Very frustrating and rendering this unit essentially useless. Thank you.
