Inspire 3 unable to set up

[mhopson]

Brand new out of box google store inspire 3 + Iphone 13 pro running iOS 26.2 . My old inspire 2 wouldn't connect ( it was having trouble synching, so I tried to disconnect and reconnect and that ended the life of that Fit bit ) . Purchased new inspire 3 from google store. Have spent 3 hours with google support, but came here just in case there were any other tips. Have tried, uninstalling fit bit app and reinstalling. Logging in under multiple accounts. blue tooth on and off, cell data on and off, phone shut off and turned on, resetting fit bit by pressing on sides until logo appears. Updated phone software from iOS 26 to 26.2. And tried to connect to three different phones including an android. Device will show up in BT list, but get to the 'enter 4 digit number' and no matter how many times I try, (with all devices plugged in) get error message of 'something went wrong try again. I depair of ever getting an inspire to work again. I don't want a bigger more $$ tracker , nor one with poor battery time ! Any suggestions? 

Moderator edit: updated subject for clarity

[MARTIhopson]

I have searched and can't find answer in forums. Have spent over 3 hours in a few sessions with google support. Bought brand new inspire 3 from google store, can't connect to iphone 13 pro. Also tried to connect to iphone 14 and an android phone. My phone running iOS 26.2 . have tried deleting app, reinstalling, restrating phone, updating iOS, blue tooth on and off, cell data on and off, and resetting fit bit itself. . Have tried deleting my fitbit account and creating another. Bluetooth shows connected, but in app, no device connected, get to add device screen and type in 4 digit number. This will not work--- shows "sorry, something went wrong, try again". Trying to find help but so far all my posts have been flagged as spam. Google support eventually said to return for exhange, but this exact thing happened to my old inspire 2 . So I don't think a new one will work . 

[Julia_G]

Hi, @MARTIhopson , in this case I definitely would recommend exchanging your Inspire 3.  If you are receiving the 4 digit code but keep nevertheless keep getting that error message it suggests that the Bluetooth signal on your device is defective.  This does happen occasionally, although amongst my family and friends we generally find Inspire 3 very reliable, so although it is a pain to have to exchange it, I doubt you will have the same experience again.

Depending on where you bought your device it may be quicker to exchange it at a store rather than directly with Fitbit.

Your posts may have been labelled as spam if you have tried to post too many times within a short period.  I am glad that you managed to report your issue here, and hopefully you will now be able to continue to post.  Welcome to the Community Forums!

[alexthecat]

@mhopson @MARTIhopson I've merged your threads. Please only use one user ID and don't start multiple threads on the same topic. That makes it more difficult for people to help you. 

[mhopson]

Thank you ! I purchased through google store, so can't exchange quickly. it's odd that the device is connected via BT to phone, but won't pick up the 4 digit codes. My very first post was tagged as spam, so I wasn't making multiple posts. Thanks for your help !

[mhopson]

Thank you so much. My first (and only post ) was tagged as spam, so I tried a 2nd one. When that was immediately tagged as spam, I tried again from a second account. I wouldn't have taken those actions, of course, if I'd been able to post initially. The alternate account post was the only one not tagged as spam.  Thanks for merging the questions. 

[mhopson]

Sent from my iPhone

[Julia_G]

Hi, @mhopson if your Fitbit is showing as connected on your phone’s Bluetooth settings, but is not connecting in the Fitbit app it is important to delete/forget it from your phone’s Bluetooth.  It must be connected via the Fitbit app and NOT via Bluetooth.

I suggest deleting/forgetting it in your phone’s Bluetooth settings and then trying the connection again only in the Fitbit app.  

[MaCrisGBFitbit]

Hi @mhopson!  Welcome to the Fitbit Community! It's great to have you here!

@Julia_G and @alexthecat thanks for your support.

@mhopson Thank you so much for sharing all the details about your Inspire 3 that is not able to set up with your iPhone. I appreciate all the steps you have followed before contacting. 

Please confirm if your mobile phone and Inspire 3 meet the following requirements:

1. Your phone's software is up to date.  Touch Settings> General> Software update.
2. Your phone's Bluetooth is activated.
3. The energy saving mode is deactivated on your mobile.
4. You have location services activated and the Fitbit application has permission to access your location.
5. The Fitbit application is authorized to run in the background on your phone.
6. Your Fitbit has enough charge.

After verify all the requirements please follow the steps en this help article: Why can't I set up my Fitbit device?

[mhopson]

Thank you, I have done all of these steps, and Google support advised me to return the fitbit. I have also followed all of the steps in the article. Done all of these things repeatedly , and spent three hours with Google support in a chat. Just wondering if there were any other things I could try. I am unwilling to try another fit bit as this is the exact thing that happened to my last fit bit. I also tried connecting the fit bit to three different phones ( iphone and android) and it would not work on any of them.