Inspire 3 vs Inspire 2 Heart rate

[sfl109415]

Hi, I have owned an Inspire 2 for a while now and decided to upgrade to the Inspire 3 for the ability to see the screen clearer and it does that well. But my only and main issue is with the heart rate monitor on the Inspire 3. The Inspire 2 heart rate monitor was dead on accurate almost to the beat with a medical grade finger monitor. The Inspire 3 always seems to be off a considerable amount and sometimes will lag way behind before it finally catches up to the correct heartbeat. Also is there a way to make the little heart symbol actually beat on the Inspire 3 like it does on the Inspire 2? I have tried all of the tips I can find on the internet to improve the performance of the heart monitor on the Inspire 3 but had no luck. Just looking for suggestions. Thanks

[ManuFitbit · Accepted solution]

Good to see you as a new member of the community @sfl109415 

Thanks for sharing the details about this inconvenience with your new Inspire 3.

If you are still experiencing inconvenience with your tracker I recommend that you try restarting the device.

In addition, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar.