Inspire 3 stopped syncing

[Cshel65]

It has been 9 days since my fitbit syncd with my phone

Moderator Edit: Clarified subject

[Julia_G]

Hi, @Cshel65 , have you tried giving your Inspire 3 a restart?  That’s usually the first trouble shooting step if your Fitbit is not behaving as expected.  The instructions for a restart are here .  Immediately after giving it a restart try to force a sync.  A restart often solves this issue, although sometimes you may need to restart a couple of times.

I find another quick way to force a sync is to log out of the Fitbit app and then log back in again (do this, of course, while your Fitbit is nearby and well charged!).  Also be sure that you know the email address associated with your Fitbit account and the password so that you can log back in!

If neither of those quick steps work, please have a look at this help article  which explains the steps to try if your Fitbit is not syncing.  However, I would definitely not remove your Fitbit from your account, as that does severely limit any further steps you can take if the Fitbit still won’t sync.

Good luck, and let us know how it goes.  Welcome to the Community Forums!

[Cshel65]

Nothing is working.

Moderator Edit: Personal info removed

[Cshel65]

I have restarted and the sync just spins. I have logged out of Google ad logged back it and it just spins. It will not connect. It has stopped tracking my sleep. It doesn't work well - the time zone is off and even though I have set it manually, it will not connect. It worked so much better when Google was NOT involved. Can we go back?

[P710aj]

Hello, I'm having the same issue. I've been having this issue since the Fitbit issue over a week ago. I restarted the watch, restarted my phone, uninstalled and reinstalled the app. Nothing works. I think this is residual impact from the outage or whatever issue Fitbit had. I'm expecting Fitbit to respond. Meanwhile, I'm predicting their response will be delayed like before. It's frustrating. 

[P710aj]

Since reinstalling the app, it won't pair, never mind sync. 

[Pinkosity28]

Well this isn’t good! I came here looking for some hope only to realize we’re all in the same boat. I’ve done everything suggested, and it still won’t sync for the last two days. Sooooooo now what? I’ve been with Fitbit for several years and just updated four months ago to my inspire 3. With Narcolepsy it’s very important for me to have a sleep tracker. There must be a resolve!

[Driss]

@i @Cshel65  I had this problem with notifications not working  and also it stopped vibrating in recognition of steps or any activity. Having tried everything I could think of I eventually restored the fitbit to factory settings and paired it again with my phone and, low and behold, it worked again! Fingers crossed that this might work for you and also that it continues to work.