Inspire 3 won't charge anymore

[claunoce]

My Inspire 3 is only two months old and has worked very well so far, but it’s stopped charging.  I have tried various usb ports, cleaning the charging pins and restarting it, but the message I get is always that charging is critical at 2%. Can you please help?

Moderator Edit: Clarified subject

[ManuFitbit]

Good to see you participating in the community for the first time @claunoce.

Thank you for providing the details regarding your Inspire 3.

I've been informed that you already contacted the Customer Support team for further assistance with this; in this case, they will let you know how to proceed. Please let them know of the steps that you already tried.

[claunoce]

Hello, 

I didn’t receive any answers from customer support, but cleaned again the charging points of my device and this time it worked. Thanks 

[ManuFitbit]

Thanks for your feedback @claunoce.

I'm glad to know that your device worked again. 

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.