Inspire 3 won't connect anymore

[yuanele]

A while back my inspire 3 stopped syncing to my phone, so I decided to remove and reconnect the device as was recommended. Now, the device won't connect to my phone. I tried everything in the help forums, FAQ, etc. Nothing works. For some reason, I still get texts, but it shows the wrong date and time and I can't sync it so my stats appear on my phone because the device is not connected.

I am able to put in the four digit code and then then it just loads for a few minutes before the device says "try again". this has happened probably 10 times now.

Any advice? Thanks!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @yuanele. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is still not connecting. I understand where your concern is coming from, I will do my best to help you with this!

In addition to the steps you've done, please try the following in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Inspire 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.