Inspire 3 won't connect to Fitbit app

[BiancaP15]

My Inspire 3 won't connect to the Fitbit app on my phone. It's worked perfectly fine for months, but the past few days, it MAY connect once, if at all, each day. 

I've tried: 

- Force quitting and then reopening the app

- turned Bluetooth off and back on

- restarted my phone and restarted the inspire 3

- Uninstalled and reinstalled the Fitbit app.

What am I missing? It's been super frustrating 

[MarreFitbit · Accepted solution]

Hi there, @BiancaP15. Welcome to the Fitbit Community Forums.Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is still not syncing. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

To better assist you, please confirm if you've tried all steps (in the order listed without skipping a single one) recommended in this help article Why won't my Fitbit device sync?