05-11-2023
00:56
- last edited on
05-11-2023
07:42
by
MarreFitbit
05-11-2023
00:56
- last edited on
05-11-2023
07:42
by
MarreFitbit
Hi, my inspire 3 has worked very well up until now. Now it is not able to sync. I have restarted the phone, restarted the watch, reinstalled the app, and I try to configure the watch again, My phone is searching for the watch, it says that the watch is located, it tries to connect, I get at 4 digit code on the watch that I enter onto the app - but then it tries to connect for a while, it tells me to be patient, but then I get an error.
I have turned bluetooth on and off, and my phone tells me that my inspire 3 is available. So there is a connection, my watch is full charged. But I am unable to connect. What to do?
Moderator Edit: Clarified subject
05-11-2023 02:37
05-11-2023 02:37
Hi @SiAA2023, and welcome to the community. There has been many, many, many complaints about syncing with the inspire 3. I'm going to assume your phone is apple? If so check your phone compatibilty here - https://www.fitbit.com/global/us/technology/compatible-devices. I suggest you do a search for 'not able to sync' and you will see many people complaining and you might find your answer there.
05-11-2023 07:45
05-11-2023 07:45
Hi there, @SiAA2023. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 3 before reaching out. @unidentifiable Thank you so much for your help!
I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.
I hope we can solve your issue soon.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
05-11-2023 12:20
05-11-2023 12:20
I am having the same issue. My phone and watch are updated and have tried all the troubleshooting steps: bluetooth reset, watch restart, phone restart, app force quit, app uninstall/reinstall, unpair, and now I cannot get the watch to pair again. I would love some help with how to fix this issue.
05-16-2023 15:44
05-16-2023 15:44
I'm having the same issue with my Samsung tablet (less than 1 year old). Bluetooth never finds the Fitbit, and when i enter the 4 digit code (i have deleted the app, shut off the tablet, restarted the Fitbit 2 dozen times, deleted the tracker from the app) i get the same error that it is taking longer to find the tracker and to be patient... the last sync was April 5. I even connected the tracker to my computer and logged in to the Fitbit.com site, hoping to sync via the website and can't find any instructions on how to do this.... this product is becoming crap! The date is correct, but the time on the tracker is 12 hours off. I realize syncing will fix the time, but i can't sync!