Inspire 3 won't connect to my phone's Bluetooth

[DebzyP]

Hi all. I purchased an inspire 3 recently and despite trying all the recommended “remedies”, it will not sync to my phone. It seems this is an issue a lot of owners face. Can google (Fitbit’s new owners), please fix this issue otherwise it looks like my purchase is an expensive mistake. Meanwhile, any ideas anyone considering I’ve tried all the troubleshooting options several times. Very frustrating - was looking forward to my new smart watch! 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @DebzyP. Welcome to the Fitbit Community Forums. It's sad to hear that your Inspire 3 is still not connecting to your phone despite all the steps you'v'e done so far. I understand how frustrating this can be. I'll do my best to help you with this. 

In addition to the steps you've done, please try the following in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Inspire 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[BeatricaT]

I’ve been experiencing the same yesterday as soon as i received my newly bought inspire 3! the face just freezes with the fitbit’s logo on it and my iphone 12 pro with updated fitbit app couldn’t detect it, plugged and unplugged with hard reset, problem still there.

did every troubleshooting for countless time and now i’m very panicked because i bought this immediately after my previous InspireHR broken and there’s no way i can track my heart rate as i have Ventricular ectopic medical issue, which makes me a loyal fitbit user since their first Charge series, never that i stopped tracking my hr for so long where i need to constantly monitoring it.

did a report thru phone call and seems no solid update for the time being. this is frustrating.

[DebzyP]

Hi Marre. I don’t think that’s a fix Fitbit should be advising their customers to do. It’s time consuming for one, and many people like me, have multiple Bluetooth connections they don’t want loose. I’m on the Premium Trial and definitely won’t be subscribing to premium. Whilst I appreciate these smart devices can have glitches, it seems to me the issue is with Fitbit’s technology. And since I have yet to hear that Google acknowledges this and are hurriedly working to remedy the issues for its many frustrated customers, I will go back to my faithful Polar watch without step counter and give Fitbit the thumbs down.

[NHinch]

Thanks for providing this information.  However, a customer should not have to do this.  It’s not convenient nor is it user friendly.  I never had these issues with my Inspire 2.   Looks like someone rolled this “upgrade” out too early and it’s not acceptable.

[EvdS14]

How do I unpair my Inspire 3 from the app?

[KRStay]

I just got my Inspire 3. Mine couldn't pair until I changed my login to my Gmail account, then it easily paired with my phone app.