help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire 3 won't connect to phone and customer service can't help me

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-15-2024 15:37

‎04-15-2024 15:37

My Inspire 3 won't connect to my phone.

My fitbit has not been syncing for the last couple of weeks, and the time on it has been off by 5 minutes. I tried multiple things to get it to resync including restarting the fitbit, turning the bluetooth off and on, and restarting my phone. I finally disconnected my fitbit from the app and uninstalled the app from my phone. I then turned the bluetooth off again and turned my phone off again. I turned my phone back on and turned the bluetooth back on, and reinstalled the app on my phone. When I went into the app to reconnect the inspire 3 to my phone it will not reconnect. It gets to the four digit code input and then it stops. I have used the live chat and talked to multiple people who have not been able to help me, I have also called and talked to multiple people who can't help me and tell me they need to refer me to another department but I never hear back from anyone. How can I get my inspire 3 to connect and work correctly? or get someone in customer service who can actually help me?

Best Answer
0 Votes
1 REPLY 1

‎04-15-2024 20:09

‎04-15-2024 20:09

Well, good luck getting any help from CS.😖 I have been trying for werks to get help and all I get are repeated suggestions to wear it on a different wrist or other dumb things, when it is obviously a software issue.

I am thinking that Fitbit have stopped caring because they are running it down. 

My Fitbit is completely useless now. It won't record heart rate properly. It doesn't show sleep data in detail like it used to, and now mine isn't showing any sleep data at all.😢

Best Answer
0 Votes