Inspire 3 won't pair or sync with my phone anymore

[rickythomaslee]

My Inspire 3 has been working just fine since January but I recently noticed it was displaying the wrong date and time and wasn't syncing properly in the app. I'm not really sure how long it's been like this for as I tend to forget about it and just look at the weekly updates. 

I've tried unpairing the watch and my phone, deleting and reinstalling the app, turning my phone on and off, forgetting the device on my phone and restarting the watch but I can't repair my phone and watch. The Inspire 3 displays the 4 digit code but nothing happens after I enter it on my phone. 

It is driving me mad. Is there a simple way to fix this issue because if not I'm going to return. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @rickythomaslee. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 3 before reaching out. I understand how you must be feeling. 

In addition to the steps you've done, please try the following in the order listed:

• Make sure your Inspire 3 is no longer paired/showing up on phone's Bluetooth nor your Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Inspire 3.
• If there is no connection, restart your Inspire 3.
• Once your Inspire 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
  
  

With the steps above, what I want you to do is to pair your Inspire 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[KimJ212]

Same here! I have already done everything you’ve said plus anything else the moderator advised and nothing is working.

Updated my iPhone software, updated the app, tried everything a million times!

[Puii]

yes, me too, SMS calls or app messages can't connect to iPhone at all, I've tried many ways and it still doesn't work

[Helen_Sands]

My Fitbit never completes the pairing process.

Should I return it? It has the wrong date on it and I can’t change it.

Is there an option for service and repair?

[katelyn13]

I was just having this same issue. do all the steps above, then while it’s pairing, when the app still shows it’s loading, start googling the fitbit warranty and exchange process, then all of a sudden your fitbit will vibrate and say ‘complete’. that’s how it worked for me, and I’ve been at this for a week! 

[emorum]

Hi, I have done all of this and it STILL is not working. Are there any other things I can try to fix it? I want to keep using my Fitbit but as of now it is not at all helpful, considering the clock isn’t even correct

Strangely enough, this seemed to work for me too!

Moderator Edit: Merged replies 

[khchandler]

this did not work for me. i noticed yesterday it stopped synching and dashboard shows last time it synced was 4/18. i’ve tried every thing here step by step even deleting and redownloading the fitbit app. i purchased this on 11.28 and activated it on 12.1 2022 as soon as it was delivered. i demand a replacement or refund.  inspire 2 had issues after just over a year and now this.  

[blabidy]

The same thing happened to me. I tried everything: rebooting, stop/starting the app, reinstalling the app, etc. Finally I reset the user data on the device and I was able to pair it.

[khchandler]

i’ve already restarted inspire 3 a few times.

is restring user data different?

i’m assuming if i do that i’ll lose all history? 

omg that worked! i’m bummed i lost all the data but at least it works again! thank you!

Moderator Edit: Merged replies 

[Kimberllley]

This is the only thing that has worked for me! Thanks! 

[blabidy]

Awesome, that's great it worked for you as well. Yeah, unfortunately the history is lost which is a bummer. Hopefully there is an update that will prevent this from happening in the future.

Sure thing!

Moderator Edit: Merged replies 

[Miknoswad]

Thank you so much! I have been going round in circles trying to get my Inspire 3 paired again with my android phone after it randomly disconnected. I tried everything suggested including the advice given by the moderator, but it was a factory reset that finally solved the problem!  Thank you!

[wedesoft]

My device wasn't connected for some time and I managed to get it working by swiping down from the clock screen and then going to Settings -> Device Info -> Clear User Data. Also see Fitbit Manual for detailed information.

[aysemuge]

Also done everything advised above, in the end it was this trick that worked. Thanks a lot. I only lost the data of the days that I could not sync, rest was saved in the app.