Inspire 3 won't pair to my new Samsung A54

[CJMorganT110]

My old Samsung S9 phone died so I had to get a new phone. My Inspire 3 was paired to the old phone. Now I can't seem to pair thru the  app (or thru Bluetooth)  my Inspire 3 to the new phone.  I can't remove it from my old phone because the phone won't even power on. I've removed all other BT devices from my phone, reinstalled the app.  I get the code on the Inspire 3  during setup. Input it in the app and it just sits there trying to connect until it eventually times out.   How do I unpaired my Inspire 3 from old phone when I can't power that phone up.  I've also reset my Inspire 3 several times. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @CJMorganT110. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is still not pairing with your new phone. I understand your concern, I will do my best to help you with this!

To better assist you, please make sure you've tried all troubleshooting steps provided in this help article Why can't I set up my Fitbit device?

If the troubleshooting steps don't work, as our last resort, I'd recommend performing a factory reset on your Inspire 3. Important: Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

With the above being said, please sync your Luxe and then, proceed with the steps below in the order listed: 

1. Swipe down from the clock screen to find the Settings app.
2. On your Fitbit device, open the Settings app > Device Info > Clear User Data

Once the above has been done, you can now proceed to set up your Inspire 3 again by following the steps provided here How do I set up my Fitbit device?

[CJMorganT110]

I did perform all the steps in the link you sent and no joy.  I will wipe the user data as I'm OK with losing that.  I'll report back with success or failure.   

[CJMorganT110]

Clearing the user data worked!  It paired up right away after and it is now applying an update.  Thank you for the assistance.

[MarreFitbit]

@CJMorganT110 Awesome! I'm happy to hear that the steps provided did the trick.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!