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Inspire 3 won't show the correct time zone

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I've just bought a Fitbit Inspire 3 and the time setting for Greenland timezone is wrong which means that the time shown on the watch is an hour ahead. On a side note, our government changed the zone for Greenland so we are 3 hours behind central European time, not 4 hours as it previously was. I've tried to change the timezone to Cap Verde but it keeps changing it back to Greenland and the wrong time is showing on the watch. Any idea how correct this???

Moderator Edit: Clarified subject

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Hi there, @yamenwo. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is not showing the correct time zone. I understand your concern, I will do my best to help you with this!

Since your Inspire 3 is new, may I know if you already set it up? Is your Inspire 3 syncing properly? Please note that the time will be wrong if your Inspire 3 hasn't set up just yet or synced recently as your Fitbit device uses the time of the device you're syncing with. To make sure your Fitbit device has recently synced, go to your Fitbit app and tap the Today tab, and then tap Devices. 

If by any chance you run into syncing issues, please see Why won't my Fitbit device sync?

If the issue is still not solved, but you can confirm that your Fitbit device is syncing, I recommend changing your time zone one more time to a completely different one, sync your device, put the correct time and sync again. 

Maria | Community Moderator, Fitbit


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