Inspire 3 won't stay connected to my phone's Bluetooth

[MLRA]

I have to continuously reconnect and sync. It barely stays connected for a full day. So annoying and ridiculous. I go to check my stats and there are none because connection was lost. I go through all the trouble shooting steps to reconnect and the connection is lost the following day. Fix the issue (I see many others have the same problem) or give me a refund.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @MLRA. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 keeps disconnecting from your phone's Bluetooth settings. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

In addition to the steps you've done so far, I'd recommend trying the following in the order listed:

• Unpair your Fitbit device from your old phone's Bluetooth and also from the new phone.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Inspire 3 again.

With the steps above, what I want you to do is to pair your Inspire 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[MLRA]

My android is version 14 and yes, I have tried all of those steps. I am able to get a connection but it doesn't stay connected. It's frustrating to have to go through all those steps every other day.

[MLRA]

What can be done about this issue except for the reconnect steps? The must be a design/program glitch. I'm ready to try a different brand if I can't resolve the issue.

[MarreFitbit]

@MLRA Thanks for getting back to me and for the update. I'm sorry to hear that the steps didn't work.

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.