Inspire 3 won't swipe

[Clothbotherer]

Hi , I've just received a new Inspire 3 to replace my old Fitbit. I've done all the set up, pairing, syncing etc, and it vibrates, but only shows the clock face, it will not respond to swiping. I've tried restarting (3 times now), changing the clock face, updating,  but I still can't get it to respond to swiping in any direction.  Do I need to return it? Thanks 

[MarioSFitbit]

Hi @Clothbotherer and welcome to the forums. 

Thank you for your message. I'm sorry to hear that the screen of your Inspire 3 is unresponsive. I appreciate all the troubleshooting steps you tried. 

Please ensure secure connection to the charging cable and that the cable is plugged into a working USB port (computer or UL-certified wall charger).

[Clothbotherer]

Hi there, 

It is fully charged,  and I receive notifications etc. It seems to be functioning,  apart from the fact that it doesn't respond to swiping. It just stays on the clock face.  I have searched my query and have tried everything suggested on the Forums. It does not respond to swiping or tapping on notifications. Please advise what else I can try. Thanks. 

[Clothbotherer]

The Inspire 3 was purchased directly from the Google website just before Christmas, for your information. 

[MarioSFitbit]

Hi @Clothbotherer and thank you for your message. 

I really appreciate all the steps you tried. 

I can confirm that you have already completed all the recommended steps, so I suggest you contact technical support, as they have more tools to help you find your options: Contact Us.