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Inspire 3 won't sync after traveling

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‎07-22-2024 17:46 - last edited on ‎07-27-2024 05:22 by Fitbit Moderator

‎07-22-2024 17:46 - last edited on ‎07-27-2024 05:22 by Fitbit Moderator

Since leaving Canada to go to the UK, my fitbit won't sync. 

I've tried resetting, removing the device, restarting both the device and my phone and nothing. 

The time has updated on the watch but nothing else, it says synced 15 hours ago and Everytime I click sync now it just says synced 15 hours ago over and over again. 

I have an inspire 3 and I'm using a Google pixel 7

Moderator Edit: Clarified subject

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‎07-27-2024 05:24

‎07-27-2024 05:24

Hi there, @Ollyollyaines. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is still showing the wrong timezone. I understand your concern, I will do my best to help you with this!

Since the issue has not yet solved and you can confirm that your Inspire 3 is syncing, please try changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Maria | Community Moderator, Fitbit


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