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Inspire 3 won't sync unless the Fitbit app is running in the background

‎06-23-2025 18:42 - last edited on ‎06-24-2025 04:22 by Fitbit Moderator

‎06-23-2025 18:42 - last edited on ‎06-24-2025 04:22 by Fitbit Moderator

Recently bought an inspire 3 and it only stays connected if my app is physically open and running in the background. Even when I have background app refresh turned on, my fitbit automatically disconnects if I close my fitbit app on my phone. I've tried disconnecting my fitbit, deleting all my bluetooth connections and deleting the app to see if it would fix it and nothing.


Moderator Edit: Clarified subject

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‎06-24-2025 04:29

‎06-24-2025 04:29

Hi there, @Ivy1002. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is not syncing properly. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Maria | Community Moderator, Fitbit


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