07-03-2024
15:13
- last edited on
07-03-2024
16:22
by
MarreFitbit
07-03-2024
15:13
- last edited on
07-03-2024
16:22
by
MarreFitbit
I have an iPhone 14 running iOS 17.5.1 and the latest Fitbit app and have been unable to sync for days.
I make sure the inspire 3 is connected via Bluetooth then open the Fitbit app and go to the sync now section. The sync progress goes halfway then hangs for over ten minutes.
no errors, no recommendations for updates.
Any recommendations?
Moderator Edit: Clarified subject
07-03-2024 16:25
07-03-2024 16:25
Hi there, @Noahmizrahi. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is still not syncing with your iPhone 14. I understand your concern, I will do my best to help you with this!
As a first approach, I suggest following the troubleshooting steps provided in this help article Why won't my Fitbit device sync?
If the issue persists, please try the steps below in the order listed:
With the steps above, what I want you to do is to pair your Sense first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
Please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored.
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