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Inspire 3 won't sync with my new phone

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‎12-19-2023 11:12 - last edited on ‎12-22-2023 08:19 by Fitbit Moderator

‎12-19-2023 11:12 - last edited on ‎12-22-2023 08:19 by Fitbit Moderator

My Inspire 3 was connected to a phone that I lost. I got a new phone, and it will not sync with it. It will come up with the pairing code, but once I enter it, it will not sync. I wonder if it is because my Fitbit is still synced with my old phone.

Things I have tried so far

-Restarting my fitbit (does this de-sync it from my old phone?)

-Redownloading the app/logging out of the app

-Disconnecting my phone from the app

-Disconnecting all Bluetooth devices from my phone

-Restarting my new phone

Thank you for your help

 

Moderator Edit: Clarified subject

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‎12-22-2023 08:22

‎12-22-2023 08:22

Hi there, @tinyteeth. Welcome to the Fitbit Community Forums. I'm sorry about your lost phone. It's sad to hear that your Inspire 3 won't connect to your new phone despite all the steps you've done so far. We'll be glad to help you with this!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Maria | Community Moderator, Fitbit


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