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Inspire 3 won't sync with new phone

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‎10-20-2023 19:31

‎10-20-2023 19:31

I recently switched to a Samsung, and between that and the move to Google log-in I have had to fight to get my Inspire 3 to sync with the new phone. The app is up to date, I've done the Bluetooth on and off and uninstall/reinstall song and dance, etc. For the last week I've been able to force it by restarting my Inspire using the onscreen button, and then trying to sync, but now that appears to not be the case.

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‎10-21-2023 09:47 - edited ‎10-21-2023 09:51

‎10-21-2023 09:47 - edited ‎10-21-2023 09:51

Welcome to the forums @jelliclekitten.

Thank you for sharing the inquiry regarding your Inspire 3.

I'm not sure that If you're still having issues to sync, If that is the case, try the steps listed here to resolve syncing problems,

In addition, if the issue is not resolved:

  • Make sure to unpair your Inspire 3 from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Charge 4 again.
  • If there is no connection, restart your Inspire 3.
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