Inspire 3 won't sync

[JohannMulder]

Good day Fitbit

Please assist with the following synching issues

- I initiate the synching process and synching your Inspire 3 comes up

- After a short while the message appears “Synching is taking a while, please wait”

- The daily metrics from my fitbit appears showing the step count, kms, cals etc.

- Couldnt sync your Inspire 3 message appears and synching stops

This happens on a relatively slow internet connection, when on a fast connection such as LTE it synchs normally. This is clearly a problem with the application / servers not being able to cope with a slower connection. Could you please update the app to make allowance for slower connections. This is really frustrating.

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @JohannMulder, welcome to the community, syncing is dependent on a sound internet connection. You may be interested in these articles How do Fitbit devices sync their data? & Why won't my Fitbit device sync? which explains and provides guidance & advice. Your Inspire 3 holds many days of data and will sync once you have a satisfactory connection.

I hope this helps.

Cheers

[JohannMulder]

The connection I have is contiuous and reliable, but a satellite connection with high latency. The connection is fast enough to stream youtube, download from the apple app store etc.

Unfortunately it times out during the last moments of synchronisation, the progress bar being about 3/4. The meta data from the watch appears on the app but disappears after the sync times out. I guess all it requires is an adjustment from app developers side? 

[Dave-in-Decatur]

I don't think it has anything to do with the Internet connection. I am on home Wi-Fi with a fast, strong, reliable high end ISP in a metropolitan area. But I saw the exact same thing yesterday and this morning. It showed no steps after about noon on May 12, and this morning did not sync to show my sleep.

I fixed it with instructions from this help article: https://help.fitbit.com/articles/en_US/Help_article/1866.htm. "Force quit the Fitbit app on your phone. On your phone, go to Settings then Bluetooth and turn Bluetooth off and back on. Open the Fitbit app and sync."

[Gr4ndp4]

Hi, @Dave-in-Decatur & @JohannMulder Under normal circumstances your Fitbit app will sync with the device & the Fitbit server when you open the app. You can trigger syncing by sliding your finger down the "Today" screen and releasing it in the Fitbit app. I find that first thing in the morning I need to see two syncs to get the sleep data back from the server, if the App is left open on your phone manual triggering produces a sync reliably. I mostly use router WiFi & broadband but it's equally reliable on my cellphone signal. Obviously, you need to ensure your phone data account is active & has sufficient credit.

@JohannMulder satellite connections are not widely used. For clarity, I point out I'm not "Fitbit" but a volunteer (click the grey medallion under my photograph for details). You have a couple of options if you want to put forward a suggestion. The first is to post it on  Fitbit Community and use the search bar to see if there is a previous suggestion that merits your vote. The other alternative would be to talk to "Customer Support" using the chat facility or phone for a prompt response.

I hope this helps.

Cheer