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Inspire 3 won't sync

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‎11-01-2024 05:27 - last edited on ‎11-01-2024 09:22 by Fitbit Moderator

‎11-01-2024 05:27 - last edited on ‎11-01-2024 09:22 by Fitbit Moderator

My fitbit Inspire 3 has not synced in 10 days. I was in a step challenge with HealthyWage that ends today, and since I have been unable to sync, I lost the challenge. When in reality, I had more than enough steps to win. I have contacted technical support everyday since my fitbit stopped working. There dosen't seem to be any urgency on their part to resolve the issue! I am very disappointed with the lack of support that I have received from the fitbit technical support team. I have had a fitbit since 2016 and I don't want to delete it now, because I have 10 days of steps that's not registered. Very, very disappointing!!!!!!

Moderator Edit: Clarified subject

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‎11-01-2024 09:24

‎11-01-2024 09:24

Hi there, @Edwards321. Welcome to the Fitbit Community Forums. Thank you so much for following the suggested troubleshooting steps. I am very sorry for all the inconveniences this situation has caused.

As our Support Team has mentioned, we've already reported this situation to our team, they are aware of it and are working on finding a solution. If you have any questions or concerns regarding the outcome of your case, my best advice is to keep the conversation directly with them so they can continue assisting you.

We appreciate your patience and understanding.

Maria | Community Moderator, Fitbit


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