Inspire 3 won't track my sleep data anymore

[RichardCruze]

I have been using the inspire 2 to track my sleep and it worked well, now I decided to upgrade to the inspire 3. I have worn it for two nights now after attaching it to my premium account, and when I check after an 8 hour night of sleep, it tells me NO DATA. Now considering this was the main reason for using a fitbit is to track my sleep, this thing is useless. I have restarted it, made sure it was set to wear on the wrist, my sleep schedule is still set up. I have never started sleep manually and the inspire 3 won't start it either. After reading the forums it looks like this is a big problem with many. Should I send this back or is there an actual fix?

Moderator Edit: Clarified subject

[Emmie12750]

I've been wearing my Inspire3 fir a year now, and I've been having this issue more and more frequently recently. I can manually log sleep via the app after the fact and it will then kind of tell me "Oh, you DID sleep! Here's the data." But I'm very annoyed that I need to do that at all. I've taken all the steps, even reset my unit a few times. It's now happening 2-3 times a week. 

[Mindy01]

I had the same issue until today. The sleep would be recorded in the app, but only showed up 1 time in the morning on my watch and then disappeared.  I just did a factory reset today. (found it on youtube (https://www.youtube.com/watch?v=6YGkivH5G8s)  Doing this prompted me to do an update, which took close to 30 minutes, but now it finally has my sleep recorded on my watch and is not disappearing.

[RichardCruze]

I can't even get that, it doesn't give me anything at all. So there is nothing to edit or input. 

[RichardCruze]

Thank you, I will try this. 

[Mindy01]

Good luck--Let me know!

[YellowStone98]

I had this issue in August where sleep was recorded only for a total of 3Days.
I turned off sleep mode schedule in the band, and ensured every night to turn on “Do Not Disturb”- this worked for me, I have been getting complete sleep data for the past full week.

[RichardCruze]

I had no luck with this,  I've also noticed the health metrics don't work as well as heart rate and sleep. Yet everything seems to be turned on. This inspire 3 is brand new and nothing seems to work. My inspire 2 work great.

[RichardCruze]

I've also come to realize the health metrics,  the heart rate and sleep don't work, have been wearing it 3 nights now and nothing other that steps work. Yet everything is turned on and restarted etc.

[YellowStone98]

Is the heart rate “On” in the band settings ? (Not in the app)

[Mindy01]

Sorry.  I checked this morning on my watch first, and the sleep was not recorded. However, once I went on the app on my phone, it registered on my watch. I would call Fitbit and see what they say.  Unfortunately, they did not help me, but it is worth a try.

[Mindy01]

So sorry--I hope you get it resolved

[paci629]

I don't wear my Inspire 3 at night and yet, it recorded 5 straight hours of deep sleep last night with no indication that a bad dream woke me up at 1:30 am.  There are a lot of mistakes with the recent update.

[RichardCruze]

Yes everything is turned on, I've sent it back and ordered another one. 

[Bill_209]

Please post the rhe sleep test results after you get your replacement device.

My wife didn't get sleep stages and HRV/BR heart metrics on her first device, or the next two replacement devices either, including the last one that I gave her that worked just fine for me 

There must be something about my wife's heart rate or HRV measurement that makes it difficult for the Google-Fitbit Sleep algorithm to determine sleep stages, so we are hoping that Google-Fitbit releases another device FW or app SW update that resolves this performance issue.

[Mindy01]

Great! Good luck with your new one. Glad they let you send it back.