Inspire 3 won't turn on or charge

[PC9]

Inspire 3 wont turn on - vibrates when you put it on charge and then again when you hold the 2 buttons for 10secs, but nothing on the display. Have tried the helpline, been cut off twice - got up to the point of cleaning the contacts on the fitbit and the charger but not further - still doesnt work after doing this. 
tried to go back through the ‘contact us’ but now not working. Any ideas? Thankyou ☺️

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @PC9. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is still not working properly. I understand your concern, we're here to help you! 

As you mentioned, I've seen that you got in touch with our Support Team, but it seems that you were on another call and you agreed to call us back. If you're still having issues, my best advice is to keep the conversation directly with them so they can continue assisting you.

Thanks in advance! 

[PC9]

Hi, i didnt agree to call anyone back - i have no number to call anyone back on other than a USA number. Ive been trying to sort this out since midday today - now nearly 6 hours and theres an issue because the link im being sent wont let me log into my email address.